Location
Visit us to explore our sustainable packaging solutions.
Address
London based but serving nationwide.
Hours
Work around clients.
Last updated: November 2025
Welcome to Pack Lab. By accessing or using our website (the “Site”), you agree to comply with and be bound by these Terms and Conditions (“Terms”). Please read them carefully before using our services.
1. About Us
Pack Lab (“we,” “our,” “us”) is a UK-based packaging supplier providing sustainable, custom-branded packaging products to businesses across the United Kingdom.
Email: [info@packlabuk.com]
2. Use of This Website
You agree to use this Site only for lawful purposes and in a way that does not infringe the rights of, or restrict the use of this Site by, any third party.
You must not:
* Upload or transmit harmful, offensive, or misleading content
* Attempt to gain unauthorised access to the Site or our servers
* Copy, modify, or distribute content without permission
3. Products and Orders
All products are subject to availability and may vary from images shown. Prices are listed in GBP (£) and may change without notice.
Orders are confirmed only when payment has been received or agreed terms are approved. Bespoke and printed packaging orders may have minimum quantity requirements and specific lead times.
4. Payments
Payments must be made in accordance with agreed terms. Late payments may result in delays or suspension of future orders. We accept bank transfer or other approved methods as stated in your invoice.
5. Delivery
We offer delivery across the UK. Delivery times are estimates only. Pack Lab is not responsible for delays caused by courier services, customs, or factors beyond our control.
6. Returns and Cancellations
Because most of our packaging is custom-made, cancellations or returns are not accepted once production has started, unless goods are faulty or incorrect. Faulty goods must be reported within 7 days of delivery with photographic evidence.
7. Intellectual Property
All text, images, logos, and content on this Site are the property of Pack Lab or our licensors. You may not reproduce, distribute, or use any content without written permission.
8. Limitation of Liability
Pack Lab is not liable for any indirect, incidental, or consequential loss arising from the use of our Site or products, except as required by UK law. Our total liability shall not exceed the value of the goods purchased.
9. Privacy
Your personal data is handled in accordance with our [Privacy Policy]. By using this Site, you consent to our collection and use of information as described there.
10. Governing Law
These Terms are governed by and interpreted in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
11. Contact
For questions or complaints, please contact us at: